Productivity and Client Satisfaction
JobWatch by BigChange is an all-in-one job management platform designed to streamline operations, improve efficiency, and enhancing service delivery for businesses across various industries. For over 5 years now Subscan UDS has adopted JobWatch to optimise its logistics, operations, and overall business model, driving measurable improvements in productivity and client satisfaction.
Streamlined Operations
- Centralised Job Management
Subscan uses JobWatch to integrate all aspects of job scheduling, tracking, and reporting into a single platform. This ensures that every project, from drainage inspections to reactive maintenance, is logged and managed in real time. With all job data in one place, teams can collaborate more effectively and reduce administrative burdens. - Improved Scheduling and Route Optimisation
JobWatch enables Subscan to allocate resources efficiently by optimising routes for field operatives. For a company that operates nationwide, minimising travel time and fuel costs while ensuring prompt service delivery is essential. The system ensures that engineers and vehicles are dispatched to the right locations quickly and with maximum efficiency. - Real-Time Reporting and Monitoring
With live updates on job progress, Subscan management can monitor every project as it unfolds. This real-time visibility helps identify potential delays, adjust schedules dynamically, and ensure clients are kept informed. By eliminating communication gaps, the company has been able to improve accountability and transparency. - Streamlined Logistics
Subscan leverages the platform to manage its fleet of vehicles, including jet vac tankers, recyclers, and off-road equipment. The system tracks vehicle locations, usage, and maintenance requirements, ensuring operational readiness while reducing downtime. This has proven invaluable for large-scale or emergency projects requiring rapid deployment. - Paperless Workflow
By digitising job sheets, risk assessments, and compliance documentation, Subscan has reduced reliance on paper-based systems. Operatives can access and update all necessary information from their mobile devices, ensuring accurate record-keeping and faster approvals. This also supports the company’s sustainability goals by minimizing waste. - Performance Analytics
Subscan uses JobWatch’s analytics and reporting tools to evaluate team performance, job completion rates, and cost-efficiency. These insights allow management to make data-driven decisions, continually improving processes and identifying opportunities for growth.
The Transformative Impact
- Enhancing Operational Efficiency
JobWatch has revolutionised Subscan’s workflows by digitizing processes and reducing manual interventions, transforming how tasks are managed and completed. Activities that previously required extensive administrative input are now automated and tracked in real-time, ensuring seamless coordination and greater visibility across projects. This streamlined approach empowers the company to deliver more projects on schedule and within budget, driving reliability and customer satisfaction. By maximising resource utilisation and improving productivity, Subscan continues to raise the bar in service delivery. - Achieving Significant Cost Savings
By optimizing routing for field operatives and implementing smarter resource management strategies, Subscan has dramatically reduced travel times, fuel consumption, and overall operational costs. The digital-first approach of JobWatch eliminates the inefficiencies of paper-based systems, further reducing expenses and environmental impact. These cost savings enable Subscan to reinvest strategically in cutting-edge technology, workforce development, and service innovation, fostering sustained growth and competitive advantage. - Scaling with Agility
JobWatch’s adaptable framework is a cornerstone of Subscan’s ability to scale operations seamlessly. As the company expands its client base and diversifies its service offerings, the platform ensures consistent, high-quality service delivery across multiple locations and complex projects. Its flexibility allows Subscan to respond proactively to emerging challenges and opportunities, maintaining efficiency and excellence in a dynamic industry landscape. - Championing Sustainability
Subscan’s adoption of JobWatch underscores its unwavering commitment to environmental stewardship. The transition to paperless workflows, combined with optimised fleet operations, has significantly reduced the company’s carbon footprint and waste generation. This eco-conscious transformation supports sustainable business practices while enhancing Subscan’s reputation as a forward-thinking, environmentally responsible service provider.
Driving Growth and Innovation
Through its integration of JobWatch, Subscan UDS has revolutionised its business model, enhancing service delivery and embracing modern technological standards to drive growth and innovation. The platform’s comprehensive features have enabled the company to deliver exceptional service to clients, reduce costs, and support sustainable practices, ensuring long-term success in a competitive industry.
